Every job a customer has had, in one place
Repeat customers are the easiest work to win and the easiest to fumble. The boiler model, the gate code, the photo of the old fittings — they're usually in someone's head or a scroll-back through six months of messages. axoJobs keeps the full job history on the customer record so the next quote, the next visit and the next conversation start from real detail.
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Why teams pick axoJobs
See every past job for a customer in one place
Open old photos, notes and site details on the next visit
Quote repeat work faster and more accurately
Stop relying on memory and scattered message threads
Repeat-customer quotes start from real history, not guesswork
Anyone in the team can answer a customer's history question instantly
What's in the box
- Customer record with full job timeline
- Photos and site notes attached to each job
- Customer preferences and access notes
- Searchable history across years of jobs
- Shared visibility for the whole team
Sound familiar?
- • Asking the customer the same questions every time
- • Hunting through WhatsApp for the photo of the meter
- • Quoting blind because the original notes are gone
- • Different crew members holding different bits of history
- • Customer asks about a unit fitted years ago and nobody can find it
- • Cover crew arriving without the access notes the regular tech carried
One record per customer, every job attached
From the first quote to the most recent visit, every job sits on the customer's timeline. Anyone in the team can open it and see what you've done for them.
Site details that don't disappear
Gate codes, parking notes, dog warnings, photos of awkward pipework. The things that matter on day one are still there on year three.
Quote repeat work in a fraction of the time
When a returning customer asks for similar work, the old job is your starting point. You quote from real detail, not guesswork.
Less reliance on one person's memory
If the owner is off, the cover crew still has the same context. The business stops depending on who happens to remember what.
How customer history changes a day
A long-standing customer rings about a noise from their system. The office opens the customer record, sees what was fitted, when it was last serviced, and what was replaced. The engineer who attends knows all of that before knocking on the door.
The visit takes half the time it used to.
History gaps that lose customer trust
Asking the customer what was done last time. Sending an engineer who doesn't know the gate code. Quoting blind because the original install notes are gone. Each of these signals 'we don't remember you' — and is fixed by holding the history against the property, not in a person's head.
How it fits a small team's process
The business stops depending on one person's memory. New hires become useful sooner because the context is in the system. Owners get to take a holiday without the wheels falling off.
Who this is for
- Trades with a high share of repeat and referral work
- Service businesses on recurring contracts
- Owners who want their team to look prepared, not surprised
- Trade owners who do a lot of repeat work for the same properties
- Service businesses on multi-year recurring contracts
Frequently asked questions
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Start your field‑service system today.
Set up in minutes and keep every job, note, and invoice in one place.
No credit card necessary · Available in the US, Canada & UK.